REFUND POLICY

Refund Policy

Our Commitment

We aim to deliver a great VIP experience while protecting the integrity of our service. Because VIP is a digital subscription that starts immediately, refunds are limited and subject to the conditions below.

Refund Windows

0–24 hours
Full refund if no substantial use
2–14 days
Only billing errors or technical failures
14+ days
No Refund
Exceptions
Where required by local law

Eligibility Criteria

  • 0–24 hours: Full refund is available only if there was no substantial use of VIP benefits (see definition below).
  • 2–14 days: Refunds are limited to billing errors (duplicate charge, wrong amount) and technical failures that prevented normal access to VIP for a continuous period of 24+ hours, after troubleshooting.
  • After 14 days: No refunds, except where required by applicable law or in case of fraud/billing error.
  • Goodwill limit: At most one discretionary (goodwill) refund per account lifetime. Prior abuse or repeated requests may be declined.
⚠️ Important: VIP benefits are immediately revoked when a refund is issued. We may adjust in‑game balances obtained through VIP‑only boosts or rewards if required to maintain fairness.

Non‑Refundable Situations

  • Substantial use: If VIP benefits were used in a meaningful way (for example: claiming VIP daily rewards, using ad‑free browsing across multiple sessions, unlocking VIP cosmetics, earning double XP/coins, or consuming VIP energy in multiple sessions), the request is not eligible for refund.
  • After 14 days: No refunds (except fraud/billing error or where required by law).
  • Repeated requests: Multiple refunds across the same account or household may be declined as abuse.
  • Account violations: Suspended/banned accounts are not eligible.
  • Chargebacks: Filing a chargeback may lead to permanent suspension of the account and loss of access to VIP.

How to Request a Refund

  1. Cancel your subscription in your subscription settings
  2. Contact our support team with your refund request
  3. Provide the reason for your refund request
  4. Wait for our team to review (usually 24-48 hours)
  5. Receive confirmation and refund processing

Contact Support

For refund requests or questions about this policy, please contact us:

  • Email: gamegu3ssr@gmail.com
  • Response Time: 24-48 hours
  • Available: Monday to Friday, 9 AM - 6 PM (CET)

Processing Time

Approved refunds are typically processed within:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Bank Transfers: 5-10 business days

Processing times may vary depending on your bank or payment provider.

Legal Note (EU/UK)

VIP is a digital service that begins immediately after purchase. By subscribing, you consent to immediate performance and acknowledge that you lose the 14‑day right of withdrawal for digital content/services once access begins, as permitted by applicable laws (including the EU Consumer Rights Directive and UK consumer law). This does not affect your statutory rights in cases such as faulty services or billing errors.

Policy Updates

This refund policy may be updated from time to time. We will notify active VIP members of any significant changes via email. Continued use of our VIP services after policy changes constitutes acceptance of the new terms.

Last updated: October 9, 2025

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