💰 Refund Policy

📋 Our Commitment

At GameGuessr, we strive to provide the best VIP experience possible. We understand that sometimes circumstances change, and we've designed our refund policy to be fair while protecting against abuse.

⏰ Refund Timeline

✅ Refund Conditions

• Technical Issues: Full refund if our service fails to work properly
• Billing Errors: Immediate full refund for any billing mistakes
• Subscription Errors: Full refund if you were charged incorrectly
• First-time Users: 7-day satisfaction guarantee for new VIP members
• Service Unavailability: Proportional refund for extended downtimes

🚫 Non-Refundable Situations

• After 14 days: No refunds accepted (except fraud/technical issues)
• Using VIP benefits for more than 2 weeks
• Abusing the refund policy (multiple refund requests)
• Account violations or banned accounts
• Chargebacks or disputes (will result in permanent account suspension)

📞 How to Request a Refund

1. Cancel your subscription in your subscription settings
2. Contact our support team with your refund request
3. Provide the reason for your refund request
4. Wait for our team to review (usually 24-48 hours)
5. Receive confirmation and refund processing

🔄 Processing Time

Approved refunds are typically processed within:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfers: 5-10 business days

Processing times may vary depending on your bank or payment provider.

📜 Policy Updates

This refund policy may be updated from time to time. We will notify active VIP members of any significant changes via email. Continued use of our VIP services after policy changes constitutes acceptance of the new terms.

Last updated: August 17, 2025